Help center

Real answers to real questions.

Search what you're trying to figure out, or scan the topics below. If we haven't covered it, write to us — a real person reads every email.

Browse by topic

Eight common landing places.

No. 01

Getting started

Profile, onboarding, first match

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No. 02

Matching & scoring

How fit % is calculated, criteria

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No. 03

Saved grants

Tracking applications & deadlines

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No. 04

Pricing & billing

Plans, refunds, cancellation

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No. 05

Eligibility

Industries, ownership, location

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No. 06

Account & access

Sign in, password, email changes

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No. 07

Privacy & data

What we store, who sees it

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No. 08

For partners

Affiliate program, white-label

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Still stuck?

Email us. We answer every message — usually within a business day, faster on weekdays from Kingsland, GA.

Looking for insurance?

Treehouse Insurance — our sister agency — handles home, auto, life, and business coverage. Voted Best of Camden three years running.